Experience
CCC Information Services, Chicago, IL — Senior User Experience Designer
JUNE 2018 - PRESENT
Research, wireframe, prototype, and test designs to better assist in the claims and policy experience for customers and insurance agencies across desktop and mobile applications.
In-depth research on standard usability practices and how they react with new emerging technologies.
Wireframe and prototype flows based on client and consumer needs while iterating based on testing and feedback.
Develop and define tests using UserTesting.com for unmoderated testing.
Lead week long design sprints and other similar workshops to quickly plan, build, and test designs and concepts.
Create simple animations using 2D and 3D software to teach users how to complete complex tasks.
Edit and compile sample videos of products and software for demos and presentations.
Guide and mentor interns and new hires.
Examples of work:
- A prototype for an application that takes a series of photos of a vehicle intended to be used for automated estimation and valuation for insurance claims and policies.- A ground-up redesign initiative for a first-party casualty claims system which involved numerous client site visits for journey map sessions, user shadowing, and user interviews.
- Conduct user interviews to develop new personas for internal users.
Yello, Chicago, IL — UX Developer
JUNE 2014 - MAY 2018
Design, build, and test for an enterprise web application which eliminates the headache in the candidate hiring experience.
Attend user feedback sessions monitoring and researching the behavior and interactions of the stakeholder with the product
Build prototypes and wireframes of new feature sets based on user feedback.
Build and maintain style standards within the product software.
Build and maintain the style guide necessary for front-end applications.
Examples of work:
- A prototype for a feature set for recruiters to quickly and efficiently schedule staff for candidate interviews. Preview
- Design and build an overview of candidate information for recruiters to quickly view and evaluate potential hires. Preview
- Collect and designate new design guidelines placed in a central repository for all developers to access. Preview
- Design and build a Chrome extension that pulls candidate information from a LinkedIn profile and imports it into the enterprise software. Preview
Pathfinder Software, Chicago, IL — Visual Designer
JUNE 2012 - MAY 2014
Design for user interfaces which covers Android and iOS applications, desktop applications, web applications, and web sites.
Participate in user experience and quality assurance testing.
Examples of work for design and interaction planning:
- A medication tracker to be used by parents of children with ADHD for iOS which helped parents to understand what medications helped or negatively affected their children.
- A mobile communication tool for iOS which connected nurses with patients recovering from open heart surgeries to help speed up recovery time and reduce chances of further injury and infections
SKILLS
Sketch
Adobe CC
InVision
Framer
Axure
HTML
CSS
jQuery
Bootstrap
Education
Columbia College Chicago
BFA in Graphic Design
SEPTEMBER 2007 - MAY 2012
Chicago, IL